Complaints

How to raise a concern with us

Contact us

Please explain what happened, what outcome you are seeking and include any relevant enquiry details.

What happens next

We will acknowledge the complaint and investigate it. Add your target acknowledgement and final-response times here once your internal process is confirmed.

Complaints about another provider

If the complaint concerns an installer, lender or other third-party provider, we may direct you to that provider’s own complaints procedure. Any statutory or regulatory escalation route will depend on the service and provider involved.