Draft notice: This policy reflects the current website setup but should be checked against your actual suppliers, CRM, installer partners and retention process before launch.
Who we are
SaveWithSolarUK is a trading style of ECO4EnergySaving. Our contact address is Unit 5, Navigation Mill, Forrest St, Blackburn BB1 3BB. Email: hello@savewithsolaruk.co.uk. Telephone: 0330 010 1445.
Information we collect
When you submit an enquiry, we collect the information entered in the form, including your name, phone number, email address, postcode, property status and typical electricity bill. We may also record technical information such as the submission time and IP address for security and fraud prevention.
How we use your information
- To respond to your solar enquiry.
- To assess which solar or battery options may be relevant.
- To contact you by phone or email about the enquiry.
- Where clearly stated and appropriate, to pass your enquiry to a suitable installation or service partner.
- To protect the website from misuse and meet legal obligations.
Our lawful basis
We normally process enquiry information because you have asked us to take steps before entering into a potential service arrangement. We may also rely on consent where the form specifically asks for it, and legitimate interests for website security and administration.
Sharing information
We may share enquiry information with service providers that operate the website or email system and, where relevant to your request, with selected solar installation or assessment partners. We do not sell personal information.
Retention
We retain enquiry information only for as long as needed to handle the enquiry, meet legal obligations, resolve disputes and maintain appropriate business records. Define and document a specific retention period before launch.
Your rights
You may have rights to access, correct, erase or restrict your personal information, object to certain processing and complain to the UK Information Commissioner’s Office. Contact us first using the details above.
Security
We use reasonable technical and organisational safeguards, but no internet transmission or storage system is completely secure.
Changes
We may update this policy when our services or data practices change. The latest version will be published on this page.